Forum Index Technical Support Exception [Present]


Hello GGG,
I also got this "Present" crash a couple of times today.

I think the problem may relate to minimap or the fog of war. Everytime I relog to the game after the crash, the whole map of my last instance is fully revealed.

Hope it helps.

Jun 15, 2019 11:00:47 AM

Been getting this crash several times now since Legion came out, very random and there doesn't seem to be any pattern as to what could be causing it.

I've had crashes while mapping, leveling and just loitering in my hideout, each time its a black screen with Exception [Present].

Setup is:

Ryzen 2700X
AMD R9 Fury X
Windows 10 Pro

Jun 15, 2019 12:34:01 PM

Same problem and nothing seems to fix it.

Tried everything from formating my computer to reinstalling the game and backtrack drivers, nothing works.

Can we get any answer from GGG? Even if its "We dont know"

Jun 15, 2019 14:14:50 PM

Same problem, hope GGG can fix it

Jun 15, 2019 17:31:59 PM

GGG, i have to say, i having this same issue since legion patch! please give us a fix ! i want to play as gods demands!

Jun 15, 2019 18:50:50 PM

This problem started for me yesterday, after playing without any problems so far in Legion.
Along with this problem I got glitching in graphics, artifacting and even BSOD.

Even got problem outside of PoE (in windows).
Ran tests etc and finally decided to swap out to my old GPU.
Now I haven't got any problems related to this exception (nor graphic glitches).

In my case, my GPU seems to be dying, and I'm taking it back to the store tomorrow.

System with the problem:
Intel Core i7-9700K
ASUS GeForce RTX 2080 8GB DUAL
Corsair Vengeance LPX Black 16GB (2x8GB) / 3000MHz / DDR4 / CL15
Samsung 970 EVO series SSD 250GB M.2

My old GPU I put in again: ASUS GeForce GTX 970

Jun 16, 2019 10:14:01 AM

Tried everything.. Nothing works at all.. GGG?

Jun 16, 2019 21:09:32 PM

for me it crashes when it starts to play the GGG intro video.

It seems like DX11 crashes dwm.exe

Here is the event viewer log:

Faulting application name: dwm.exe, version: 10.0.17763.1, time stamp: 0xe52aabf3
Faulting module name: d3d11.dll, version: 10.0.17763.1, time stamp: 0x13a31007
Exception code: 0xc0000005
Fault offset: 0x0000000000053256
Faulting process id: 0x1054
Faulting application start time: 0x01d524743dfa4a42
Faulting application path: C:\Windows\system32\dwm.exe
Faulting module path: C:\Windows\system32\d3d11.dll
Report Id: 5072be3e-1ff0-485f-916e-61b3f8d4d6f8
Faulting package full name:
Faulting package-relative application ID:

EDIT: i realized the dwm crash was a result of a change to the graphics card driver i made.
working now.

Jun 16, 2019 21:31:59 PM

I dont have town portal effect

Jun 17, 2019 11:36:54 AM

PuffyPuffs wrote:

I dont have town portal effect

Not the same Exception, but an exception nonetheless.
Have you tried to run a pack check ("verify integrity of games files" on steam)?

Jun 17, 2019 17:24:41 PM
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